FAQ

Frequently asked questions

Find more information on how Troves B2B marketplace can help you to get access to fashion brands, prices and terms you need to grow your business.

Who can join Troves?

Troves is a business-to-business platform for sourcing off-price fashion. We welcome retailers, marketplace and social media resellers, as well as wholesalers with an active tax ID to register for a buyer account.

Does it cost anything to join Troves?

No, registering for an account and using Troves is completely free of charge.

What does the discounted wholesale price mean?

The wholesale price (WHS) is the cost of a product a retailer pays when purchasing it from the brand, agency or distributor. All products on Troves are available at discounted wholesale prices, allowing you to increase your sales margins. Discounts typically range from 40-60% off the wholesale price, which is approximately 70-90% off the recommended retail price (RRP).

How can you offer such low prices?

Troves enables suppliers to distribute large volumes of inventory across our buyer network, which holds more than 100 billion euros in aggregate purchasing power. This allows us to offer better prices than any individual buyer could achieve alone. Additionally, using Troves to sell their inventory reduces the overhead for our suppliers, which helps them offer the best possible prices through our platform.

Are all the products on Troves new?

Yes, all products available on Troves are brand new and in perfect condition. We do not sell secondhand, customer returns, or faulty items.

Where does the merchandise come from?

We work with brands and their official distribution partners who have excess inventory and seek alternative sales channels to reach the right consumers.

What brands are available on Troves?

Troves features over 150 brands, ranging from global leaders to emerging labels. Our selection includes women’s, men’s, and kids' apparel, as well as shoes and accessories. Not all brands are available to all buyers due to sales restrictions, so sign up to discover the available for your business.

Are there minimum order quantities?

Our minimum order quantities start at 500 euros, allowing you to test new brands and restock bestsellers with minimal risk.

Who pays for the shipping?

The buyer covers the shipping costs. However, our logistics team is happy to help arrange delivery through our contacts with leading providers.

How much are the shipping costs?

Shipping costs depend on the order size and delivery location. Please sign up and create an order to receive a quote on delivery.

I’m looking to buy something specific. Can you find it for me?

Yes, if you’re looking for a specific brand or product, you can leave a sourcing request on the platform, and our team will find it for you through our partner network.

Where are the products warehouse?

We work with various warehouses around the world. You will always see where the products are warehoused before ordering.

Does Troves sell secondhand, customer returns, or faulty items?

No, all products on Troves are brand new and in perfect condition. If you’re looking for secondhand products, customer returns, or faulty items, please get in touch with us, and we’d be happy to recommend one of our partners.

I signed up and didn’t find what I was looking for. What should I do?

New arrivals are added to Troves on a weekly basis, so stay tuned for the next drops. You can also leave a sourcing request on the platform for the brands and products you’re looking for, and our team will find them through our network of partners. We are always happy to discuss your specific needs, so please don’t hesitate to contact our team via the contact form or email.

I would like to sell my inventory on Troves. Can I do that?

We partner with selected companies to make their inventory available on our platform. Please reach out to us via the contact form or email, and we can discuss further to see how we can assist you.

How can I get in touch with your team?

You can reach us via the contact form on our website or via email.

More questions?

Please don't hesititate to get in touch with our team using the contact form or email.